FREE SHIPPING on orders over $30 + OVER 30% OFF ALL OPTICALS ENDS TODAY!

FAQ

SHIPPING

WHERE DO YOU SHIP?

We ship worldwide

  


HOW LONG BEFORE I RECEIVE MY ORDER?

The length of delivery time will differ depending on your location and customs laws.

Optical Prescription Frames & Blue Light Glasses

Our Prescription and Blue Light frames are made special, just for you! Because of this, dispatch time is a little longer. We want our products to be perfect, and for this reason we will not rush production at the expense of quality.

Generally you can expect to receive your new frames within 14 business days after first ordering with FREE standard tracked shipping.

If you choose express shipping at the checkout, you will receive your new glasses 2-3 days after dispatch.

Dispatch is generally 7 business days after your order has been placed. 

Contact Lenses & Sunglasses

Our contact lenses are all shipped directly from our warehouse in Savannah, Georgia.

Dispatch is generally 3 business days, however during a promotion dispatch can be extended up to two weeks.

Contact lenses will be shipped via DHL tracked shipping and should arrive within 7 business days after being dispatched. 

Sunglasses are shipped via tracked shipping and should arrive within 7 business days after being dispatched.

 

Note

Please note that your order will be sent in numerous parcels if you order from different collections, due to the nature of our optical frames being personalized.

All shipments are tracked so you can be confident in tracking your order every step of the way.


IMPORT DUTIES, SALES TAXES OR VALUE ADDED TAXES

Some countries may charge import and/or sales taxes on contact lenses when the lenses arrive at Customs in the destination country. Opticals Online does not have any control over this and it is Purchaser’s responsibility to pay any applicable taxes as required at the time of delivery in his/her country.

 

 
RESPONSIBILITIES

Once the item has been sent and the Purchaser has received a confirmation email, the Purchaser agrees to take over full responsibility for delivery. Purchasers agree to track their own orders where they have paid for Tracked Shipping. Check our Shipping & Tracking Section for details.

730 KING GEORGE BLVD. SAVANNAH, GEORGIA

  
FOR ALL OTHER INQUIRIES


Please contact us at hello@opticalsonline.com

INFORMATION BEFORE ORDERING

DO YOU SELL PRESCIPTION LENSES?

At the current time Opticals Online Contacts only sell cosmetic colored contact lenses. Prescription lenses are coming soon.

 

ARE THERE ANY LOCAL STORES WHERE I CAN BUY OPTICALS ONLINE?

No, our cosmetic colored contact lens range is sold exclusively through our website, opticalsonline.com

 

ARE OPTICALS ONLINE CERTIFIED?

Opticals Online have obtained the following certifications:

  • KFDA
  • SFDA
  • ISO
  • CE
  • GMP

 

HOW MANY COLORS ARE AVAILABLE?

Opticals Online Contacts currently have 9 colors available in our Natural Range.

These are; Rain, Storm, Sky, Fern, Lime, CoCo, Hazel, Honey and Aqua.

 

WHAT MATERIAL ARE OPTICALS ONLINE CONTACT LENSES?

Opticals Online Contact Lenses are made from Polymacon and have 38% water content.

 

WHAT ARE THE MEASUREMENTS OF OPTICALS ONLINE CONTACT LENSES?

Opticals Online Contact lenses have a diameter of 14.5 mm and a base curve of 8.6 mm.

 

WHAT IS INCLUDED IN EACH BOX OF OPTICALS ONLINE CONTACT LENSES?

Each box of contact lenses contains two lenses of the same color, stored in a blister with sterile saline solution, as well as a lens case to store your contact lenses in after use.

 

CAN I PURCHASE OPTICALS ONLINE CONTACTS LENS SOLUTION?

Opticalsonline.com does not sell contact lenses solution. You must purchase this from your local retailer.

You can use any kind of all-in-one solution for soft contact lenses. Please choose well as contact lens solutions can also determinate the comfort of the lens.

 

HOW MUCH DO OPTICAL ONLINE LENSES COST?

Our lenses fall under three pricing brackets:

- 1 month lenses cost $29.99

- 3 month lenses are $39.99

- 6 month lenses cost $59.99.

All prices are in American Dollars.

PayPal will automatically convert the total cost into your local currency before asking you to confirm payment.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Opticals Online accepts payment from all major credit cards as well as from a valid PayPal account.

HOW LONG CAN I WEAR OPTICALS ONLINE CONTACTS LENSES?

Optical Lenses has three types of lenses available.

1 month lenses can be worn for one month, daily, from the time the blister is opened. It is recommended that they are disposed of after the one month period.

3 month lenses can be worn for three months, daily, from the time the blister is opened. It is recommended that they are disposed of after the one month period.

6 month lenses can be worn for six months, daily, from the time the blister is opened. It is recommended that they are disposed of after the one month period.

 

CAN I SLEEP WITH OPTICALS ONLINE CONTACTS LENSES?

No, it is not advisable to sleep with any kind of contact lenses. It is important to remove your Opticals Online Contacts lenses before sleeping and store them in their lens case filled with solution. 

INFORMATION AFTER ORDERING

WHERE CAN I FIND INFORMATION ABOUT MY ORDER?

Simply log into your Opticals Online account to view a complete list of recent orders. From here it is possible to check whether the order has been dispatched and if there is a tracking code available, alternatively contact us via the form on our website at http://opticalsonline/pages/contacts/ with the subject line “Order information request” and we will get back to you.

 

I PAID FOR INSURANCE AND TRACKING BUT HAVE LOST THE CONFIRMATION EMAIL, WHERE CAN I FIND MY TRACKING CODE?

Please contact us via the form on our website at https://opticalsonline.com/pages/contacts with the subject line “Tracking information”.

 

IS IT POSSIBLE TO UPDATE THE DELIVERY ADDRESS FOR MY EXISTING ORDER?

If you would like to change the shipping address listed on your order, please contact us via the form on our website at https://opticalsonline.com/pages/contacts with the subject line “Change of address”, we will do what we can to accommodate you, however if your order has already been shipping out there is little we can do unfortunately.

We will not be held responsible if you have inputted the wrong address and the order cannot be retracted if it was already shipped out.

 

AM I ABLE TO CHANGE THE COLOR OF MY ORDER?

Please contact us via the form on our website at https://opticalsonline.com/pages/contacts with the subject line “Change order”, we will do what we can to accommodate you. Unfortunately if your order has already been shipped out, there's not much we can do.

 

MY PARCEL ARRIVED IN THE POST BUT DOES NOT MATCH WHAT I HAVE ORDERED, WHAT CAN I DO?

Please ensure you examine your lenses before opening them from the blister packet, as we cannot refund or exchange goods that have already been opened. In the event that you have been sent the wrong order, we apologize. Please contact us via the form on our website at https://opticalsonline.com/pages/contacts with the subject line “Incorrect Order Sent”.

 

WHAT CAN I DO IF I AM EXPERIENCING DISCOMFORT WHEN WEARING THE LENSES?

Your eyes may be dry, and we would suggest using some eye drops or removing our lenses for a short amount of time to give your eyes a break. Alternatively your lenses may be inside-out, if this is the case simply flip them inside-out and give them a wash with contact lens solution before reapplying them. Also, ensure you have rinsed your lenses well with contact lens solution prior to wearing them, as any dust on the lenses can cause irritation against your eye.

 

THERE IS A DEFECT WITH THE LENSES, WHAT ARE YOUR RETURN PROCEDURES?

Please ensure you examine your lenses before opening them from the blister packet. In the event that your lenses are torn or defective we apologize. Please contact us via the form on our website at https://opticalsonline.com/pages/contacts/ with the subject line “factory defect”.

MARKETING

DO YOU SUPPLY DISCOUNT CODES?

Opticals Online will sometimes post discount codes on our social media platforms, as well as through our social media affiliates.

 

I'M AN INFLUENCER AND I'D LOVE TO PROMOTE YOUR PRODUCTS, IS THIS POSSIBLE?

Please contact us via the form on our website at https://opticalsonline.com/pages/contacts/ with the subject line “Affiliate opportunities”. Alternatively, DM us on Instagram or Facebook and we will do our best to respond as soon as we can.

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